Booking Your Ticket

Explore our easy booking options

Booking Your Ticket

Explore our easy booking options

Your Journey Begins Here

Whether you’re planning a solo adventure, a family holiday, or a business trip, our user-friendly booking options cater to every traveller’s needs.

How to Book Your Ticket

Booking a ticket with Universal Air is designed to be straightforward, offering multiple channels to secure your seat:

Book Online

Navigate to flyuniversalair.com for a direct and efficient booking experience.

Universal Air Mobile App

Use our free mobile app available on both Apple and Google Play stores for booking on the move.

Our Call Centre

Prefer talking to someone? Our Malta Call Centre (+356 212 55 212) is at your service.

Travel Agents

Access our flights globally through travel agents connected to the Global Distribution System.

Corporate Bookings

Employees can book via their corporate travel agents, streamlining business travel.

Understanding Your Fare Options

At Universal Air, we offer four distinct ticket types to match your travel preferences and requirements.

Elite Fare

For the ultimate flexibility, our Elite fare allows free changes and refunds per flight.

Executive Fare

Executive fares offer the option for refunds and changes for a small fee per flight.

Explorer Fare

Our Explorer tickets are perfect for leisure travellers, non-refundable, but changeable for a fee per flight.

Expedite Fare

Choose Expedite for the best value, with non-refundable and non-changeable terms.

Special Considerations for All Travellers

Infants and Children

We understand travelling with young ones requires special consideration. Infants under two years old can travel at 15% of the adult fare, sitting on a guardian’s lap. For children, we ensure safety and comfort, with unaccompanied minor services available for those aged 7-15 at a cost of €50.

Special Assistance and Accessibility

We are committed to providing a comfortable experience for all passengers. If you require special assistance, we’re here to help with services for wheelchair users, hearing or visually impaired passengers, or those with non-visible disabilities.

Travelling with Animals

Your furry friends are welcome on board. We accommodate cats, dogs, and rabbits in the cabin with an additional charge. Service animals are carried free of charge, ensuring they’re by your side throughout your journey.

Ticketing and Confirmation

Upon booking, you’ll receive a confirmation email and itinerary, ensuring you have all the details for your upcoming flight.

Making Your Decision: Why Choose Universal Air?

With Universal Air, booking your flight is just the beginning of a seamless travel experience. From a variety of booking options to a wide range of fare types and dedicated services for special needs and pets, we ensure every aspect of your journey starts on the right note.

Payment Made Simple

Your convenience is our priority. Pay for your ticket via our website, apps, or call centre using Visa and Mastercard. Please note, we currently do not accept Diners Club, American Express, or UATP cards.

Frequently Asked Questions

Can I change my flight date after booking an Expedite fare with Universal Air?

No, the Expedite fare is designed for travellers looking for the best value and, as such, does not allow for changes or refunds. It’s the most economical option but comes with the strictest conditions.

What are the benefits of booking through the Universal Air mobile app?

The Universal Air mobile app offers the convenience of booking your flight anytime, anywhere. It’s designed for ease of use, providing travellers with the flexibility to manage their bookings, check flight statuses, and access customer support directly from their smartphones.

How does Universal Air accommodate passengers with non-visible disabilities?

Universal Air is committed to the comfort and safety of all passengers, including those with non-visible disabilities. We provide tailored assistance to meet individual needs. Passengers are encouraged to inform our customer service team of their specific requirements at the time of booking or at least 48 hours before their flight.

Are there any additional charges for booking through a travel agent or the Call Centre?

While Universal Air offers multiple booking options for convenience, some channels such as travel agents or the Call Centre might include service fees. It’s best to inquire directly about any additional charges that may apply when booking through these methods.

How can I ensure my animal meets the requirements for cabin travel on Universal Air flights?

To ensure your animal can travel with you in the cabin, check the size and weight restrictions on the Universal Air website or contact customer service. Generally, animals like cats, dogs, and rabbits are welcome in the cabin for an additional charge, but they must be contained in an appropriate carrier. Service animals are exempt from these charges, but it’s important to provide documentation that verifies their status.

What should I do if I need to cancel my Elite fare ticket?

If you need to cancel your Elite fare ticket, you can do so without penalty. This fare type offers the highest flexibility, including free changes and refunds. For cancellations, simply contact Universal Air through the preferred booking channel used to purchase your ticket.

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