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Special Assistance

Special Assistance

Travel Health and Accessibility Services

Pregnancy Travel Guidelines

For expecting mothers, our aim is to ensure your journey is as comfortable and safe as possible. Here’s what you need to know:

Travel Limits

If you’re beyond your 34th week of pregnancy (32nd week for twins), we ask you to wait until after baby arrives for your next flight with us.
Medical Clearance

From the 28th week onwards, you’ll need to provide a medical certificate, issued within 6 days of your flight, confirming you’re fit to fly.

Responsibility

Your health and that of your unborn child are our top priorities. Rest assured, we’re dedicated to your care within the scope of our General Conditions of Carriage.

Special Assistance Services

We’re here to support passengers needing extra help, including:

Wheelchair Support: Mobility should never be a barrier to travel.
Sensory Assistance: For those with hearing or visual impairments.
Invisible Disabilities: We’re trained and ready to accommodate your needs.

Please let our call centre know at least 48 hours before your flight if you require special assistance. Call us on +356 212 55 212.

Our Stance on Stretchers

To ensure the safety and comfort of all passengers, we’re currently unable to accommodate stretchers on board.

Oxygen During Flight

Personal Oxygen: For safety reasons, passengers cannot bring their own oxygen supplies.
Medical Oxygen: If you need medical oxygen during your flight, we’ve got you covered. Just inform our call centre at least 48 hours in advance. Call us on on +356 212 55 212.

Portable Oxygen Concentrators (POCs)

Approval for POCs: Devices like CPAP machines, which don’t contain compressed gas or liquid oxygen, are welcome aboard. These must be approved in advance and can be brought as an additional item.
Pre-Flight Notification: Please contact our call centre at least 48 hours before your flight to confirm your POC. Call us on +356 212 55 212.

Breathing Aids Policy

To ensure the safety of all on board, breathing aids containing compressed gas or liquid oxygen are not permitted.

Need More Information?

Our team is ready to assist with any additional queries or special arrangements you might need. Reach out, and let’s make your travel experience smooth and enjoyable. Call us on on +356 212 55 212 for further assistance.

Frequently Asked Questions

What information should the medical certificate include for pregnant travellers after the 28th week?

For pregnant travellers flying after the 28th week, the medical certificate must include the due date, confirmation that the pregnancy is without complications, and affirmation that the traveller is fit to fly. It must be issued by a healthcare provider within 6 days of the flight date.

Are there any specific seat restrictions or recommendations for pregnant travellers on your flights?

Pregnant travellers are advised to choose seats that offer the most comfort and ease of movement, typically an aisle seat near the restroom. While we do not impose specific seat restrictions, we encourage expecting mothers to consider their comfort and safety when selecting a seat.

What happens if a pregnant traveller goes into labour during a flight?

In the unlikely event that a pregnant traveller goes into labor during the flight, our crew is trained to provide first aid and assistance until the aircraft can land and medical professionals can take over. However, we strongly advise against air travel beyond the 34th week of pregnancy (32nd week for twins) to minimise this risk.

Is there an extra charge for the special assistance services provided to pregnant travellers?

Special assistance services, such as wheelchair support or sensory assistance, are provided to pregnant travellers at no additional charge. Our goal is to ensure their journey is as comfortable and safe as possible

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