Travel with Your Animal at Universal Air: A Guide to Our Policy

At Universal Air, we understand that your animals are part of the family, and we’re committed to ensuring they travel safely and comfortably. This guide outlines our animal policy, ensuring a stress-free journey for you and your furry friend.

Travel Options

We’re happy to welcome your dog, cat or rabbit onto our flights. They will travel with you in the cabin, in their own soft, leak-proof carrier, with a combined weight (animal+ carrier) of up to 7kg / 16lb.

Travel Requirements

Your animal must be clean, healthy, and free from unpleasant smells. The carrier must be soft, malleable and are should fit under the seat, maximum dimensions 45 x 60 x 23cm. Remember your animal needs space to move around, and we may refuse you and your animal to travel if we think your carrier is too small.

Larger Animals

For larger animals, we would recommend that you contact a specialist pet shipping company.

Booking Your Animal’s Travel

Advance Booking: You can request a place for your animal when you make your booking, or using the ‘Manage my Booking’ function on the app or website. Or you can of course call our Call Centre, on +356 212 55 212, or email us at hello@flyuniversalair.com. Please note that we require at least 48 hours notice of your animal’s travel plans.

Restricted Breeds

Certain breeds, including Pitbull Terriers and American Bulldogs, are not permitted on our flights. Download our animal policy guide to see the full list of restricted breeds.

Assistance and Emotional Support Dogs

Assistance Dogs

Are welcome on board, with conditions to ensure passenger and animal safety. They must travel at the owner’s feet, on a leash, and not occupy a seat.

Emotional Support Animals

We do not accept emotional support animals on our flights.

Preparation and Documentation

Health and Safety: Ensure your animal meets all health requirements and has the necessary documentation for travel.
Assistance Dog Requirements: Identification, training certification, animal passport, and proof of vaccination are required.

Contact and Support

For detailed information, documentation requirements, or to book your animal’s travel, you can call our Call Centre, on +356 212 55 212, or email us at hello@flyuniversalair.com

Plan ahead to ensure a smooth and enjoyable travel experience for you and your animal.

Final Reminder

Before your trip, verify all documentation and travel conditions for your animal. This proactive step helps avoid any surprises and ensures a pleasant journey with Universal Air.

Universal Air’s animal policy is designed with the welfare of your animals and the comfort of all passengers in mind. We prioritise your animal’s safety and comfort. For any queries or to make a booking, reach out to our dedicated customer support team.

Frequently Asked Questions

How early should I arrive at the airport if I’m traveling with my pet on Universal Air?

Travelling with an animal may require additional check-in procedures. It’s advisable to arrive at the airport at least 2 hours before your scheduled departure to ensure enough time for all necessary formalities.

Can I bring pet food and water for my pet during the flight on Universal Air?

Yes, you can bring pet food and a small amount of water for your pet’s comfort during the flight. However, the carrier’s design should accommodate these items without causing discomfort to your animal or inconvenience to other passengers.

What if my pet gets anxious or loud during the flight?

If your pet becomes anxious or disruptive during the flight, we recommend bringing items that can help soothe and comfort them, such as a favourite toy or a blanket. It’s also a good idea to acclimate your pet to the carrier before the trip to help minimise stress.

Are there any additional fees for cleaning if my pet has an accident in the cabin?

Universal Air may charge additional cleaning fees if an animal has an accident in the cabin that requires special cleaning services beyond the standard procedure. We recommend taking all necessary precautions to prevent such incidents.

Is there a limit to the number of pets allowed in the cabin on Universal Air flights?

Yes, for the comfort and safety of all passengers, Universal Air maintains a limit on the number of animals allowed in the cabin per flight. This policy ensures adequate space and accommodations can be made for each animal. Please contact our customer service for specific flight limits.

What happens if my pet’s carrier does not fit under the seat as required?

If your animal’s carrier does not fit under the seat, it may not be allowed in the cabin. To avoid this issue, please ensure the carrier dimensions comply with Universal Air’s specified maximum size before your travel date.

Can my pet leave the carrier during the flight for any reason?

For safety and regulatory reasons, pets must remain in their carriers and in the footwell throughout the duration of the flight on Universal Air. Opening the carrier or allowing animals to roam freely in the cabin is not permitted.

Does Universal Air offer any special services for pets with medical needs?

Animals with medical needs require special attention. We recommend contacting Universal Air’s customer service in advance to discuss any specific requirements or documentation needed to accommodate your pet’s medical condition during the flight.