Check-in Guide

Ensuring a smooth Travel Experience

At Universal Air, we aim to make your travel experience as smooth and hassle-free as possible. That’s why we offer convenient check-in options tailored to fit every traveller’s needs. Whether you prefer the ease of online check-in or the traditional airport check-in, we’ve got you covered. Below is a comprehensive guide to our check-in processes, designed to help you navigate your journey with ease.

Online Check-In

For those looking to save time and avoid lines, online check-in is the way to go. Available through our website or mobile app, as well as via our Call Centre, online check-in opens 48 hours before your flight’s scheduled departure time and closes three hours prior. This convenient option allows you to check in from the comfort of your home or on the go, ensuring you have more time to relax before your flight.

How to Check-In Online:

– Visit Universal Air’s website or open our app.
– Enter your booking details to retrieve your flight.
– Follow the prompts to check in.
– You can also call our call center for assistance with online check-in.

Airport Check-In

For passengers who prefer or require in-person check-in, our airport counters open two hours before the scheduled departure time and close 40 minutes prior. This option is perfect for those with special requests or who need assistance with their booking.

Cut-Off Times

To maintain our schedule and ensure all passengers have a pleasant journey, we adhere to strict cut-off times.

Passengers must be present at our airport check-in desks (if not already checked in online or via our app) at least 40 minutes before the scheduled departure time of your flight. You should be at our boarding gate at least 20 minutes before the scheduled departure time.

Failure to meet these deadlines may result in denied boarding, and your ticket will only be refunded for the Mandatory Government Imposed Taxes related to that flight, upon request.

At Universal Air, our priority is your comfort and convenience. By following our easy check-in guidelines, you can ensure a smooth start to your journey. Whether you choose the efficiency of online check-in or the personalized touch of airport check-in, we’re here to make your travel experience with us as seamless as possible. Safe travels, and we look forward to welcoming you aboard.

Frequently Asked Questions

What do I need to have ready for online check-in with Universal Air?

For online check-in, please have your booking details handy, including your booking reference and passenger surname. You’ll need to enter these details on Universal Air’s website or mobile app to retrieve your flight information and complete the check-in process.

Can I select my seat during online check-in?

Yes, during the online check-in process, you’ll have the opportunity to select your seat. Availability may vary depending on your ticket type and the time of check-in, so we recommend checking in early to have the best selection of seats.

What should I do if I’m having trouble checking in online?

If you encounter any issues during the online check-in process, please contact our Call Centre for assistance. Our team is available to help resolve any check-in difficulties and ensure you’re ready for your flight.

Is airport check-in available for all Universal Air flights?

Yes, airport check-in is available for all Universal Air flights and opens two hours before scheduled departure. This option is ideal for passengers who need special assistance or have specific requests regarding their booking

What happens if I miss the check-in or boarding cut-off time?

If you miss the check-in or boarding cut-off times, you may be denied boarding. In such cases, your ticket will be refunded for the Mandatory Government Imposed Taxes associated with that flight, upon request. To avoid this situation, we strongly advise arriving at the airport well in advance and adhering to the specified cut-off times.

Are there any exceptions to the check-in cut-off times for passengers with special needs?

Universal Air is committed to accommodating passengers with special needs. If you require additional assistance, we recommend contacting our Call Centre in advance to make necessary arrangements and discuss check-in procedures. While we strive to assist all passengers, adhering to check-in and boarding times is crucial for a timely departure.

How early can I use online check-in for my Universal Air flight?

Online check-in for Universal Air flights opens 48 hours before the scheduled departure time and closes three hours prior. We encourage passengers to take advantage of this convenient option to streamline their travel experience.